FAQs
My package is prepaid. Do I need to show any document when collecting it?
Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.
Can someone collect my prepaid package on my behalf?
Yes. Please ensure your proxy representative has the tracking number and a signed copy of your ID.
How do I cancel my order?
You can cancel your order by contacting our Customer Service
Are all products on Printproducts.com.mg of Genuine Quality?
Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine and substandard products is immediately delisted from Printproducts.com.ng
How do I pay on Printproducts.com.ng?
There are different payment methods available on Print Products. Kindly find below the list of available payment methods:
Choose your bank to start the payment
Dial the code below to complete this transaction with GTBank’s 737
Scan the QR code below in your Ecobank, FirstBank, Fidelity, Access, Diamond or Zenith Bank mobile app to complete the payment.
You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information via the numbers on the site or the chat icon.
Will I receive all the items in my order at once?
Most probably Yes. You may receive items in your order separately and we ship as quickly as possible provided none of the item is on out-of-stock list.
Do I need an account to shop on Printproducts.com.ng?
No, you don’t need an existing account to shop with us. Although you can simply create an account within few minutes.
How do I place an order?
Shopping on Printproducts.com.ng is simple! Once you have found the product(s) of choice that you want to buy and have added to the cart, just follow the steps below:
Click on ‘Cart’ in the top right corner
Enter your shipping/billing information, ensuring your address is complete and accurate
Choose your preferred payment option
Click on ‘Confirm order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.
How can I return my product?
Step 1: Log your return request
Option 1: Go to Contact us and complete the form.
Option 2: Call our customer care at 08081157686 or contact us here (kindly provide a page or pop-up for this)
Step 2: Pack your product
Pack your product according to the return conditions.
Include all tags, accessories or free gifts you received
Step 3: Return your product
If you requested a pickup, we will contact you to arrange a pickup time.
Kindly drop your package the selected drop off station provided by us following the given instructions (no shipping charges will apply).
Are there any hidden costs or charges if I order from Printproducts.com.ng?
There are no hidden costs or charges when you order from Printproducts.com.ng. All costs are fully visible at the end of the checkout process.
How can I track my order?
We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number on the provided portal on the website.
I received a mail with wrong spelling and bad grammar, is this scam mail?
Many times a fraudster can be recognized like this. An email from a legit company is well written before it is sent out to its users. If you notice several mistakes in an email, it might be a scam.
What do I do after I receive a suspicious call?
Contact your bank immediately to verify from your bank if you are in doubt.
Can I forward my OTP when requested?
If you are called to forward an OTP (One Time Password) sent to you, Please DON’T because bank can never call you to ask for your PIN or OTP details extra